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Testimonials
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Gonzalo and company are the best in the biz! Hands down a pleasure to work with and every early morning leaving the dock, always feel secure as they treat our twins like their own babies! Thanks for all the hard work guys keeping the SEASONS like the day she came off the showroom floor!
Jamie Thinnes
Seasons Sportfishing
jthinnes@seasonsrecordings.com
www.seasonssportfishing.com
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I wanted to extend to the both of you a genuine appreciation for the time and direction you took in assisting me with my boat. Your receptive manner and professional concern is to be commended.
Rest assured, you have earned my business and trust. I would have no reservations in recommending you as a referral.
Many thanks,
Dan Princeotto, Newport Beach
15' Boston Whaler
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It is a pure pleasure to have a top team to look after and service my boat. Gonzalo and his staff have the perfect “No Problem, we’ll take care of it” attitude that I so appreciate. When ready for service or adding equipment they make it all very seamless and easy. West Coast Marine Service is a First Class facility with a First Class commitment to its customers. Trust is something you earn and you all have certainly done so with me.
Thanks Gonzalo, Virginia and Nick…I appreciate all that you do!
Greg Scott, Newport Beach
31’ Pursuit “ScottFree”
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“Just a few words of appreciation for the many times West Coast Marine Service has been of help. I not only receive friendly advice on all of my questions but the quality of service is something I have never experience before in my dealings with boat dealerships. Your organization is one of a kind. I feel very lucky to have found you and your company. As a result of your professionalism, expertise and knowledge, I will never consider purchasing any other engine equipment other than Yamaha for my boat – not just because Yamaha is an outstanding product but because of Gonzalo, Virginia and everyone at West Coast Marine Service.”
Jose Pose, Huntington Beach
OS255 Pursuit - "Adelita"
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“I am new to the boating world and appreciate your depth of knowledge and patience in answering all of my questions. Your thorough explanations as to what needs to be repaired now and what can wait for a later date have saved me considerable time and money. You’re always quick to come up with innovative ways to save me money, whether it be through the use of gently used parts from other motors or the application of heat to free up the hydraulic steering (as opposed to costly replacement).
The courtesy and customer service you have extended to me is growing rare these days and is a testament to your skill. Congratulations on the new expanded location. I look forward to having my boat serviced by West Coast Marine Service for years to come (albeit hopefully not as often as of late).”
-Michael Torres
Owner of a 1987 Classic Whaler Outrage 18
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“By the way, just a plug for West Coast Marine. I have had Gonzalo service my Yamahas for almost 10 years. He is the reason that I keep buying Yamaha and the reason that I have a 4, 15, 25, 60 and 200 HPDI. If you can refer business to West Coast in the future I'm sure you will have more happy Yamaha owners like me.”
-Doug Hamilton
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BLOODYDECKS.COM - Boating Discussion “I used Gonzalo to check out and service my twin Yam F225's, and I can tell you he's squared away. I was referred to him when I got my boat and I was impressed with his knowledge and great service. No relation, just a satisfied customer. Haven't talked to him before or since, but I will be giving him a call when its time for engine service again.” “Gonzalo is the man, he completed my 400 hour and fixed two critical issues as well. I had damage to my hub on my mirage plus prop and he fixed a power draw issue that had been a ghost for over a year. With a new hub and autopilot wired to a switch everything is all set and this will mitigate potential issues on the water. I highly recommend... fast, affordable and excellent service.” “Gonzalo is the man. Don’t go with some wannabe when you have a motor like that on the line. Gonzalo has helped me to rebuild a few boats now and has always been super helpful, generous on the free info and advice, and always fair a reasonable on parts and service. I redoing my ski boat right now and am bummed that they don’t do mercury at his new shop.” |
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CLASSICPARKER.COM - Boating Discussion “West Coast Marine Service in Costa Mesa. They specialize in Yamaha OB's. Very professional, on time, knowledgeable, and most of all dependable. I have been using them with both my Parker boats and can't say enough good things about there service. Give them a try. You won't be disappointed. Tell them Chris from Dana Point sent you! They are good people!” “Definitely Gonzalo at West Coast Marine...don't even bother going anywhere else. This guy is top notch.” |
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| Hi Kevin. Now that I've had my 2011 Parker 25 Walkaround for a year, I thought I would send you this e-mail with my experience with the boat and with West Coast Marine. First, the boat: Because we immediately took the boat to Cabo San Lucas after having it outfitted, it was crucial that the boat be as reliable as possible. In that regard, it has been a 10 on a 10 point scale. After fishing the boat in many different sea conditions and weather conditions, it has proved to be remarkably reliable in all respects - both the boat itself and the twin Yamaha 150's. I couldn't be happier with the performance of the boat. We lost no days fishing to down time and had no issues with any of the equipment, including the additional gear installed by West Coast Marine prior to departure. The Pompanette Fighting Chair you installed proved itself right away - on our first trip, we hooked and released three blue marlin to 250 lbs, as well as a striped marlin. Debbe is most appreciative of the chair. The extra beam on the boat made a fabulous platform for our type of fishing. My experience with West Coast Marine has been a pleasure throughout the buying and delivery experience. Everything you said you would do, you did - on time and on budget. Since this was our fifth boat buying experience, I can say that I didn't have the same experience with all of my prior purchases of boats. Thanks for making it such a quality experience, and fun as well. Regarding your service operation in Newport Beach, the guys did a terrific job in getting the boat ready and serviced on time for the trip down to Mexico. They didn't miss a beat in getting everything installed and serviced on time and the parts inventory they put together will be invaluable in the years ahead in Mexico. Parts are a little trickier to come by down there. The time they spent with me going over the boat's operation and service requirements has already paid dividends for me. Please give them my thanks for the time and energy they invested in my boat's preparation. Our first season is in the books now and we're already preparing for this year's fishing. My thanks to you and your staff for all of your assistance. Best Regards, Ron Dixon |
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While returning from a two-day commercial fishing trip my old boat struck a piling; luckily, it stayed afloat but the insurance company deemed it “unrepairable”. I was left boatless, knew I wanted a Parker and that’s when I called Kevin Kelly at West Coast Marine. I dreaded having to deal with a boat salesman though; I just wanted a Parker. Skeptical and toothless from my accident, I flew from Northern California down to Newport Beach to meet Kevin. He surprised me with his personable, down to earth, compassionate and understanding personality. I could be friends with this guy. He spent an entire day driving me around town, meeting “his” people: the tower guy, electronics guy, various boats that he recently sold. He seemed to know everyone, and they loved him and acted respectful towards me. The two and a half month process from ordering the boat to installing electronics to customizing a tower revealed that the boat itself was not the main focus. Instead, it was in the details—electronics (two gps’s, radar, autopilot, stereo), two steering configurations, and dual consoles. Kevin thoroughly followed through on each facet. He allowed me to choose exactly what I wanted even if it meant ordering it myself and cluttering his office with boxes, promptly returned my e-mails (sometimes at 5:30am), encouraged me to fly down again to visit his shop just so that he got everything “right”. Originally, I knew nothing about his connection with top-notch specialists like tower fabricators and electronics installers—but each did a thorough, beautiful job. Low and behold, the tower turned out to be the best part of my boat! During my second trip down to Newport Beach, we spent four hours discussing and laying out the tower in addition to exactly where and how the electronics would be installed. Kevin, the tower guy, electronics guy and I were exactly on the same page at the end of the trip. Because of this, the boat is just how I envisioned. It’s rare when you find someone in any business that will go that far out of their way just to be sure to get it right. From our first meeting after my accident to his 7 hour drive to personally deliver the boat to Northern California to the many e-mails in between, Kevin has done what he set out to do—to be sure the customer is “happy” (his words). In fact, I felt like I was Kevin’s only While returning from a two-day commercial fishing trip my old boat struck a piling; luckily, it stayed afloat but the insurance company deemed it “unrepairable”. I was left boatless, knew I wanted a Parker and that’s when I called Kevin Kelly at West Coast Marine. I dreaded having to deal with a boat salesman though; I just wanted a Parker. Skeptical and toothless from my accident, I flew from Northern California down to Newport Beach to meet Kevin. He surprised me with his personable, down to earth, compassionate and understanding personality. I could be friends with this guy. He spent an entire day driving me around town, meeting “his” people: the tower guy, electronics guy, various boats that he recently sold. He seemed to know everyone, and they loved him and acted respectful towards me. The two and a half month process from ordering the boat to installing electronics to customizing a tower revealed that the boat itself was not the main focus. Instead, it was in the details—electronics (two gps’s, radar, autopilot, stereo), two steering configurations, and dual consoles. Kevin thoroughly followed through on each facet. He allowed me to choose exactly what I wanted even if it meant ordering it myself and cluttering his office with boxes, promptly returned my e-mails (sometimes at 5:30am), encouraged me to fly down again to visit his shop just so that he got everything “right”. Originally, I knew nothing about his connection with top-notch specialists like tower fabricators and electronics installers—but each did a thorough, beautiful job. Low and behold, the tower turned out to be the best part of my boat! During my second trip down to Newport Beach, we spent four hours discussing and laying out the tower in addition to exactly where and how the electronics would be installed. Kevin, the tower guy, electronics guy and I were exactly on the same page at the end of the trip. Because of this, the boat is just how I envisioned. It’s rare when you find someone in any business that will go that far out of their way just to be sure to get it right. From our first meeting after my accident to his 7 hour drive to personally deliver the boat to Northern California to the many e-mails in between, Kevin has done what he set out to do—to be sure the customer is “happy” (his words). In fact, I felt like I was Kevin’s only customer! Even after, he still keeps in touch. In the end Parker is the one who should be proud to have a dealer that not only loves and believes in their boats, but also goes that far out of their way to be absolutely sure that the customer is satisfied. Thank you for everything, Kevin! |
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